Question 1

Do you provide massage at Airbnb stays?

Accepted Answer

Yes. Airbnb massage is one of our featured services. Our therapists arrive with the essentials needed to create a calm and professional massage experience in your vacation rental.

Question 2

Do you provide massage in hotels?

Accepted Answer

Yes. We offer in-room massage in hotels, villas and private residences. Some hotels may have policies regarding external providers, so we recommend confirming access in advance.

Question 3

Do you serve Playacar?

Accepted Answer

Yes. Playacar is one of our featured service areas, especially for villas, residences, hotels and Airbnb stays.

Question 4

Do you serve Cancún?

Accepted Answer

Yes. We currently serve selected areas in Cancún, including Avenida Huayacán, Puerto Cancún, Residencial Campestre, Cancún Country Club, Lagos del Sol, Avenida Bonampak and SM 17 y 18.

Question 5

Do you serve nearby areas?

Accepted Answer

Nearby areas such as Mayakoba, Puerto Aventuras, Akumal and Playa Paraíso may be available upon request, depending on schedule and service availability.

Question 6

Do you have a physical spa location?

Accepted Answer

No. Spa at Home Playa del Carmen is a mobile, in-room spa and massage service. We bring the wellness experience to your Airbnb, hotel, villa or residence.

Question 7

What does each service include?

Accepted Answer

Each service includes a professional therapist, in-room setup and the essentials needed for the selected treatment. Specific inclusions, durations and pricing are listed on the Services & Pricing page.

Question 8

What do I need to prepare?

Accepted Answer

Please provide a clean, comfortable space with enough room for the massage setup. We will guide you if anything else is needed before your appointment.

Question 9

How do I book?

Accepted Answer

The fastest way is by WhatsApp. You can also reserve by email.

Question 10

Are your services strictly therapeutic?

Accepted Answer

Yes. Spa at Home Playa del Carmen provides exclusively professional, certified therapeutic massage and wellness treatments. Every session is delivered by qualified therapists following high standards of professionalism, wellness and client care. We offer only therapeutic services designed to promote relaxation, recovery and well-being, and we reserve the right to decline any request that falls outside the scope of our professional practice.

Frequently Asked Questions

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